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OSSA is LINAGORA's Open Source Software Assurance service

LINAGORA offers a support and maintenance mechanism for a vast catalogue of 500 Free Software solutions

Since 2000, LINAGORA experts have combined their know-how, experience and passion to support over 500 Open Source software solutions for our clients, guaranteeing 100% protection of sensitive data and digital sovereignty.

See all Open Source software

Benefit from high-performance Open Source software support

Guaranteed SLAs for problem resolution, bug fixes and complex issues with any Open Source software.

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Our mission is to support IT departments in governing their Open Source software catalogue

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At OSSA, our goal is to maintain our clients' systems in operational condition. We ensure that these systems run like clockwork – when there's a problem, we are like the last line of defence against chaos.

Gaël LAGO
technical director of OSSA

Our mission is to support IT departments in the governance of their open source software catalog.

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Managing an Open Source software catalog and providing advanced support require a global vision, specific skills and privileged relationships with Open Source communities, hence the existence of OSSA.

Michel-Marie Maudet
General Director of LINAGORA

Public organizations, businesses and companies daily trust OSSA

Discover the hundreds of clients who have already tried OSSA and continue to benefit from fair pricing, enhanced support and, consequently, peace of mind.

OSSA offers customizable and adjustable contracts, perfectly aligned with your requirements, and guarantees a fixed-budget service that adapts to your constraints.

Discover the possible OSSA support packages and various additional services ensuring high-quality service to guarantee your peace of mind.

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Strategic Studies

LINAGORA conducts studies and analyses to help clients make informed decisions. These studies cover various areas such as market trends, competitive landscape, client feedback, and the maturity of Open Source solutions.

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Service Level Agreements

Enhance your software experience with our SLAs, Service Level Agreements, offering fast and personalized support, operational stability, and predictable costs, all designed for continuous efficiency of your business

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Proactive Security Monitoring

LINAGORA offers a high-level security monitoring service, with proactive surveillance to identify potential issues, including security alerts, for optimal and targeted assistance.

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Technical Studies

LINAGORA conducts technical studies to help clients choose technical directions. These studies enable in-depth analysis of technical domains, architectural choices, and technical solutions to provide all relevant data to be considered.

OSSA stands out through close collaboration, in symbiosis with Open Source communities

OSSA is more than just a service. It's a collaborative ecosystem providing access to the best. At LINAGORA, we also recruit top Open Source talents to ensure smooth and worry-free deployment. Additionally, we provide separate or complementary consulting and audit services to make sure that your IT infrastructure is secure, stable and powerful.

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Collaboration and partnerships

We are always looking for ways to improve our collaborations and partnerships to offer even better support to our valued clients.

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Professional services

We offer a complete range of professional services, including auditing, consulting, and continuous monitoring.

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Talent Recruitment

We strive to provide the best possible service to fulfil contracts and provide high-quality support to our clients.

OSSA Commitments

LINAGORA is committed to meeting and exceeding service and contract expectations.

Maintenance Commitment

  • Corrective, adaptive, and secure maintenance (patches, workarounds, security fixes, etc.)
  • Guarantees and commitment to results within the SLA framework: callback time, workaround time, and final solution time.
  • Access to major and minor updates

Unlimited Support

  • Unlimited instances: price is independent of usage (nodes, servers, users).
  • Unlimited incident tickets
  • Unlimited information requests
  • Access to the support platform for up to 20 accounts
  • More than just support, more than just bug fixing, a complete and detailed resolution.

Open Source Governance

  • Dedicated technical account manager
  • Technical monitoring, strategic studies
  • 1 steering committee every 3 months + possibly a technical committee
  • Transfer of fixes and evolution to the community

We support IT departments in governing their free software catalogue.

To identify the source of problems or inefficiencies, to ensure each process step is defined, secured, and qualified, LINAGORA provides its clients with expertise, legal advice, and governance tools to better meet their IT needs.

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Expertise and support

  • On-site support
  • Migration
  • Monitoring

Consulting services

  • License and Code Audit
  • Publisher negotiation
  • Development

Governance tool

  • Strategic intelligence
  • Technical Studies
  • Strategic consulting

To meet our commitments on time, we have created our own SmartSLA ticketing system based on our experience

SmartSLA is an advanced online platform that offers our clients the ability to instantly create technical support requests. The platform is designed to provide a simple and intuitive user interface that makes it easy to navigate, create support tickets, and find the relevant information they need.

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For OSSA contracts, we offer proactive security monitoring guaranteed by LININFOSEC.

LLININFOSEC is a monitoring tool that analyzes over 500 information sources, representing more than 15,000 events per day. These sources include 50 RSS feeds, 200 mailing lists, 300 anomaly databases, and over 100 CVS/SVN/GIT servers. The tool ensures correlation and notification to our security experts. It also performs in-depth analysis of the supported version of free software vulnerabilities. All information is linked and sent directly to SmartSLA.

OSSA proves to be the solution to a multitude of Open Source problems

See all customer success stories solution
Castorama

Castorama

Castorama integrated LinTO, LINAGORA's innovative AI, to enhance the shopping experience for home appliances, showcasing the flexibility and efficiency of this solution developed by our R&D team.

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Sofins

Sofins

LinTO enhanced an AI model with 16 million words from various documents and 53,000 new terms. Speech is displayed in real time, with contextual corrections every three words, achieving a final error rate of less than 1%

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OSSA's Value Proposition

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Expertise

L'expertise de notre équipe est vraiment inégalée, avec 23 ans d'expérience dans le domaine et une compréhension approfondie des dernières tendances de l'industrie.

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Soutien à tous les niveaux

En plus d'être disponible 24 heures sur 24 et 7 jours sur 7, notre équipe est hautement qualifiée et compétente pour fournir le meilleur service.

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Équipes dédiées

Nous sommes fiers d'offrir à tous nos clients l'opportunité unique d'avoir une équipe d'experts désignée et dédiée qui travaille exclusivement sur leur projet.

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Contribution de la Communauté

Nos contributeurs interviennent régulièrement dans le code source des logiciels libres les plus connus : LibreOffice, Samba, LemonLDAP, OpenLDAP, et bien d'autres.

More possibilities with OSSA

OSSA provides your team with direct, 24/7 access to level 4 Open Source architects for any questions or issues.

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Contributing to the digital sovereignty of companies

We are always looking for ways to improve our collaborations and partnerships to offer even better support to our valued clients.

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Professional services

We offer a complete range of professional services, including auditing, consulting, and continuous monitoring.

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Talent Recruitment

We strive to provide the best possible service to fulfil contracts and provide high-quality support to our clients.

We enable companies to use Open Source in an industrial and secure way

Our architects are true experts in all areas and put their skills and experience to work in performance optimization, system upgrades, security and architecture reviews, on-site training, and much more. LINAGORA participates in many significant events, which allow the main economic actors of Open Source to exchange on market developments and business models. We don't just develop contacts, we are ourselves actors in the community, initiating discussions and movements.

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