OSSA is the signature Open Source Software Assurance service offered by LINAGORA for a wide list of Open Source software
LINAGORA offers a support and maintenance range of services for an extensive list of 500+ Free Software products.
Since 2000, our experts have been combining their skills, experience, and passion for Open Source to manage over 500 Open Source software solutions for our customers, ensuring 100% protection of sensitive data and preserving digital sovereignty.
Unlock the power of strong Open Source Software Support with Assured SLA Agreements for Any Difficulty, Issue Resolution, Bug Fixes, and Complex Problems with Any Open Source software
Public agencies, enterprises, and companies daily trust OSSA
Learn more about hundreds of clients who have already tried OSSA and keep enjoying fair pricing, enhanced support and tranquility
OSSA provides custom, flexible contracts well adapted to your requirements and provides service for fixed budget on time
Discover diverse OSSA support package that also includes several critical additional services to guarantee and insure tranquillity and top-notch service
Strategic Studies
LINAGORA conducts in-depth studies and analysis to help large clients make informed decisions. These studies cover various areas such as market trends, competitive landscape, customer behavior, and Open Source technology
Service Level Agreements
Enhance your software experience with our SLAs, offering rapid, personalized support, operational stability, and predictable costs, all crafted for your business's continuous efficiency and peace of mind.
Proactive Security Monitoring
LINAGORA provides the highest quality service by conducting a proactive monitoring approach, which allows to catch potential issues before they become major problems. That includes security alerting and extended support
Technical Surveys
LINAGORA provides the highest quality service by conducting a proactive monitoring approach, which allows it to catch potential issues before they become major problems.
We support IT departments in the governance of their Open Source software catalog
To identify the source of the problem or inefficiency, to ensure every stage of the process is defined, assured and qualified LINAGORA provides customers with expertise, legal consulting and govermence tools to better server their IT needs
Collaboration & Partnerships
We are always looking for ways to enhance our collaborations and partnerships, in order to provide an even better experience for our valued customers
Professional Services
We offer a full range of professional services, including auditing, consulting, and ongoing monitoring
Talent Recruitment
We strive to offer the best possible service to fulfill contracts and provide exceptional service to our clients.
We support IT departments in the governance of their Open Source software catalog
To identify the source of the problem or inefficiency, to ensure every stage of the process is defined, assured and qualified LINAGORA provides customers with expertise, legal consulting and govermence tools to better server their IT needs
OSSA Commitments
LINAGORA is commited to fulfill and exceed the expectations for its services and contracts
Maintenance Commitment
Corrective, adaptive and security maintenance (patches, workarounds, security patches, etc.)
Guarantee and commitment of results on SLA: recall time, bypass time and final solution time
Access to major and minor updates
Unlimited Support
Unlimited number of instances: the price is independent of usage (nodes, servers, users)
Unlimited number of incident tickets
Unlimited number of information requests
Access to the support platform for up to 20 accounts
Beyond just support, more than a simple bug/fix.Comprehensive and detailed resolution.
Open Source Governance
Dedicated Technical Account Manager
Technical watch, strategic studies
1 steering committee every 3 months + possibly a technical committee
Transfer of patches and evolution to the community
To meet our commitments on time, we created our own ticketing system
SmartSLA based on our experience
SmartSLA is an advanced online platform that provides our customers with the ability to instantly create requests for technical support. The platform is designed to offer a simple and intuitive user interface that allows to easily navigate, create support tickets and find the relevant information they need
For OSSA contracts we offer proactive security monitoring guaranteed by LININFOSEC
LLININFOSEC is a monitoring tool that analyzes over 500 information sources, representing more than 15,000 events daily. These sources include 50 RSS feeds, 200 mailing lists, 300 anomaly databases, and 100+ CVS/SVN/GIT servers.
The tool guarantees correlation and notification to our security experts. It also conducts deep analysis on the supported version of open-source software vulnerabilities. All of the information is linked and sent directly to SmartSLA
OSSA proves to be the solution for a multitude of Open Source issues
Air France Renforce son Avenir Open Source avec LINAGORA : Un Partenariat Essentiel pour le Support et l'Expertise OpenLDAP
Maîtriser l'Écosystème Open Source : L'Engagement d'Air France pour une Excellence Opérationnelle
The additional added value of OSSA
Expertise
Our team's expertise is truly unparalleled, with 23 years of experience in the field and a deep understanding of the latest industry trends.
All around support
In addition to being available 24/7, our team is highly trained and knowledgeable to provide the best service
Dedicated Teams
We are proud to offer all our clients the unique opportunity to have a designated, dedicated team of experts working exclusively on their project
Community Contribution
Our contributors regularly intervene in the source code of the most famous free software: LibreOffice, Samba, LemonLDAP, OpenLDAP, and many others
More is possibile with OSSA
OSSA acts as an insurance policy that provides your team with 24/7 direct access to Tier 4 Open Source architects for any questions or issues.
Contributing to the digital sovereignty of businesses
Supporting our customers' ability to innovate
Guaranteeing cost control through Open Source
LINAGORA OSSA covers a large list of leading open source packages, including Apache WS, CentOS Linux, Tomcat, Wildfly and the most innovative Open Source technologies, including Docker/Kubertenes, MongoDB, Node.js, ELK,
We enable companies to leverage
Open Source in an industrial and secure manner
Our architects are true experts in all areas, offering their skills and experience to optimize performance, perform system upgrades, conduct security and architectural reviews, conduct on-site training, and much more.
LINAGORA participates in a plenty of significant events, which help the main economic players in Open Source exchange on market developments and business models. We don't just develop contacts, we are ourselves actors of the community, initiating discussions and movements.
