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Frequently Asked Questions
LINAGORA SmartSLA is an advanced open source platform designed to optimize customer assistance and manage technical support. This SLA software allows users to instantly create a support ticket through an efficient ticketing system. With its intuitive interface, SmartSLA facilitates access to essential information and enhances the management of customer service support.
You can access SmartSLA by visiting the website smartsla.org, a software publisher specializing in open source solutions. The open source platform is accessible via various web browsers and is compatible with many professional software.
The support software SmartSLA is built on two key elements: an open source application developed with VueJS for the user interface and an open source messaging server based on OpenPaaS and built with NodeJS to ensure SLA support management.
To create a support ticket, log in to the open source platform SmartSLA and use the integrated ticketing system. This SLA software ensures your request is promptly handled by experts from LINAGORA, a leader in open source development.
With SmartSLA, you benefit from comprehensive customer assistance covering all professional software and open source solutions developed by LINAGORA. This open source platform is designed to provide efficient and fast technical support.
SmartSLA is intended for LINAGORA customers, including businesses, government agencies, and shops. Any organization using open source software or customer service solutions from LINAGORA can leverage this open source platform for technical support.
Using SmartSLA offers several advantages: fast customer assistance, a user-friendly interface, and an efficient ticketing system. This support software simplifies the management of support tickets and improves the responsiveness of customer service support.
To contact LINAGORA experts, submit a support ticket via the open source platform SmartSLA. This SLA software ensures your request is quickly processed by a team specializing in technical support and open source solutions.
