Support on SPARC platform of several free software

Product: 
Technologies: 
Confidential
Volume: 
4 years
Context: 
Variety of free software
High-availability requirements
Objectives: 
Quick response time for blocking issues
Assistance to people in using free software
Missions: 
Corrective maintenance with 4-hour max answer time on blocking issues.
End-user assistance.
Benefits: 
Continuous uptime warranty
End-user satisfaction with free software.
Potential expansion of free software strategy to other parts of infrastructure.